General Manager
Romulus, MI
Full Time
Experienced
The General Manager is responsible to over-see all company snow & ice control operations. This includes but is not limited to the management of all field operations, sub-contractors, customer relationships, sales/business development activities and successful operation of division to meet profitability goals.
Areas of responsibility:
On-going Goals and objectives:
Specific Responsibilities to oversee and/or do:
Minimum Requirements to meet job eligibility:
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
Areas of responsibility:
- General Responsibilities
- Ability to take direction and assist company president and vice president as needed
- Leads District Managers to work in a ‘team approach’ during all facets of their role
- To understand and be committed to providing services that meets and exceeds the company standards.
- To insure that all safety policies are enforced with regards to all company operations.
- To complete all required paperwork in a timely and efficient manner.
- Sales Responsibilities
- Develop and continually evolve a fully-integrated, professional sales organization
- Maintain/develop measures to track renewals, new sales conversion and close rates
- Provide weekly sales updates to senior management which include forward looking statements to project weekly, monthly, seasonal sales totals as well as comparisons to prior year(s) results.
- Calculates bid rates for each account for individual and group job costing.
- Prepare presentation materials for more involved bids as needed
- Develop and implement marketing initiatives to help facilitate sales goals and meet annual company sales/profitability objectives.
- Identify new tools to further streamline the lead/sales generation process.
- Develop a process with key milestone dates to ensure a seamless transition from seasonal operations in to the selling season.
- Operations Responsibilities
- Over-see the development and evaluate the efficiency of all snow route operations.
- Leads all snow operations meetings for the company.
- Manage Pre-Season property inspection process for all districts to ensure completion by November 7th
- Assists District Managers and Area Managers in the training of sub-contractors on how to facilitate the ‘timely and efficient snow plowing operation’ of each assigned site.
- Initiates call to District Managers to prepare field staff for impending storms.
- Initiates call to District Managers to ‘kick off’ plowing operations in their respective districts.
- Assists District Managers in equipment allocation or re-allocation in event of shortages.
- Assists District Managers in orchestrating the efficient and timely use of sub-contractors.
- Conduct sub-contractor and snow production personnel meetings a minimum of once per months during peak season.
- Manage Post-Season property inspection process to ensure completion by May 1st
- Ensures the completion of required paper work from District Managers to billing team.
- Ensure the completion of plowing operations within each district within the projected target timeframe.
- Perform site inspections during and after service event to ensure successful completion of all scheduled tasks on specific routes.
- Ensure customer satisfaction through successful completion of snow management operations by reviewing Customer Service feedback sheets.
- Create an action plan for corrective action on sub-standard customer service experiences
- Provide feedback to senior management on customer satisfaction post-storm.
On-going Goals and objectives:
- To continually improve knowledge and understanding of company’s snow removal operations.
- To continually improve organization and efficiency with regards to his/her responsibilities.
- To set personnel performance goals and objectives annually.
- Actively participate in personal self-improvement by reading and participating in self-motivation and goal setting programs.
- Increase overall sales of snow & ice control division while maintaining margins and profitability.
- Continually maintain or improve moral of company ‘partners’ and sub-contractors.
- Mentor ‘partners’ and sub contractors to reinforce company culture and vision.
- Achieve certified snow professional status within two years of employment.
- Implement and enforce company policies and standard operating procedures.
- Manage and maintain positive relationships with contracting firms, vendors and sub-contractors
- Seek out ways to improve efficiencies in all facets of the business.
- Ensure that District and Area managers are meeting company expectations.
Specific Responsibilities to oversee and/or do:
- Facilitate all sales and marketing efforts in snow division.
- Oversees and manages all District and Area managers including task assignment.
- Assist in strategic planning, marketing and finance planning.
- Supports company quest to become industry leader within company’s markets.
- Sets personal performance goals and objectives annually
- Helps facilitates paperwork flow for production and job costing.
- Conducts meetings as required with District Managers, Area Managers, Office, Fleet and Senior Management staff.
- Attends, contributes and participates actively in all required company meetings.
- Contributes to efforts in reaching company goals and objectives.
- Reinforces through performance the company ‘mission statement’.
- To participate in establishing company goals and objectives.
Minimum Requirements to meet job eligibility:
- Extensive knowledge and understanding of snow plowing & removal operations.
- Must possess excellent verbal and written skills.
- Must have excellent oral communication, inter-personnel, multi-tasking and organizational skills.
- Must be computer literate; including working knowledge of Microsoft Office Suite
- Must possess excellent math skills and strong aptitude to understand and analyze financial statements relating to snow & ice division.
- Must possess cost accounting skills including budget preparation and financial projections.
- Must be able to perform take-offs and prepare detailed bid documents based on specifications for snow & ice control services.
Benefits:
- Competitive salary based on experience
- Medical, dental and vision insurance benefits
- Company-sponsored Group Term Life & Short-Term Disability insurance
- 401k retirement plan with company match
- Paid vacation and holidays
- Fitness reimbursement
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
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