Winter Services Inc

IT Coordinator

Milwaukee, WI
Full Time
Entry Level
Perform a variety of IT and systems analysis, forecasting, troubleshooting, development, and evolution to continue to move the company to be as IT savvy as necessary. 

Responsibilities:
  • Manage and oversee the daily operations of the IT department at Winter Services including:
    • Hardware, phone systems, print environment, and cloud base infrastructure
    • Managing third party IT support vendor including invoice review
    • Provide remote or onsite support to resolve problems with products, applications and operating systems of desktop/laptop devices and hardware
    • Evaluate more complex service issues and coordinate with appropriate third-party IT Support Vendor engineers
    • Log and monitor all requests and maintain full documentation into the ticketing system
    • Assist with development and maintenance of appropriate technical documentation
    • Provide timely and accurate progress status on all ongoing support issues/projects
    • Maintain a high level of customer service for all support queries
    • Manage company software product licenses and renewals
    • Design and manage IT training processes for end users within the organization
    • Manage and perform on-boarding/off-boarding of employees
    • Manage ISP providers
  • Forecast, evaluate, recommend, and implement new software and hardware technologies to improve efficiency, productivity, and performance across the organization including:
    • Monitor hardware useful life and lead procurement of IT hardware
    • Analyze performance trends and give recommendations on improvements
    • Collaborate with heads of departments for additional needs/adjustments
    • Act as an IT thought leader by staying up to date on industry trends and best practices
  • Participate in the acquisitions of new companies coming in the Winter Services organization including:
    • Developing and proposing IT integration plan
    • Onsite visits and assessments of IT related resources
    • Hardware upgrades and budgeting
    • Migration of systems to Winter Services platform
    • Multi-task under time constraints

QUALIFICATIONS:
  • Bachelor’s degree in IT or Computer Science
  • 3-5 years in IT Operations and Support
  • Knowledge of office administration and procedures
  • Knowledge of Network Management and IT system protocols.
  • Proficient in Microsoft 365 Suite
  • Working knowledge of Microsoft Active Directory and Entra ID
  • Knowledge and hands-on experience with:
    • Laptop and desktop hardware
    • Mobile devices and tablets
    • Windows desktop operating systems (Windows 10 and 11) 
    • End user applications and software
    • Network peripherals
    • Printers
  • Discretion and trustworthiness due to frequent contact with confidential material
  • Strong attention to detail and organization skills
  • Experience with documentation software and proven data recordkeeping accuracy.
  • Ability to consistently provide responsive, professional, and highly personable technical support.

PHYSICAL DEMANDS:
  • Frequently lift objects weighting up to 50 pounds
  • Climb stairs
  • Sit for long periods of time
  • Occasionally stoop, kneel or crouch
  • Use hands and arms to reach for, grasp and manipulate objects
                                                                                                                                                                            
WORKING CONDITIONS:
Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

Travel to Other branches/locations as needed.

Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
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