Winter Services Inc

Operations Manager

Milwaukee, WI
Full Time
Mid Level
The Operations Manager is responsible for overseeing a specific district(s) preseason, in-season snow & ice control, and postseason operations including the management of all field operations to meet profitability goals while closely adhering to the company’s mission and stated values.

DUTIES & RESPONSIBILITIES:
General Responsibilities
  1. Take direction and assist the company’s Director of Operations.
  2. Lead your district(s) and partner with other Operations Manager(s) and District Sales Manager(s) to work in a ‘team approach’ during all facets of your role.
  3. Lead your district to align with all Winter Services, LLC financial guidelines.
  4. Lay out a detailed plan to ensure all Commodities are being tracked and used at rates that are compliant with Winter Services, LLC benchmarks. These include:
    1. Bulk Salt
    2. Bag Salt
    3. Sub Pay
    4. Seasonal Pay
    5. Fuel
  5. Lay out a detailed plan for in/out of all storm operations, to prevent unnecessary overtime.
  6. Understand all branch profit and loss reports (P&L).
  7. Set and manage all pre-, in-, and post- season budgets for your assigned district
  8. Manage all building repairs at your district location.  
  9. Understand and be committed to providing services that meet or exceed the company standards.
  10. Ensure that all safety policies are enforced with regard to all company operations.
  11. Complete all required paperwork in a timely and efficient manner.
  12. Participate in all snow operations meetings for the company.
  13. Participate in all weather and snow operations planning calls.

Specific Operations Responsibilities
  1. Develop all pre-, post-, and in-season operations plans for your respective district(s).
  2. Maintain and keep updated a comprehensive property list for your district(s) so it remains current.  At any given moment, you should know the accounts in your district(s), length of the current contract(s), types of services being performed on the sites and the crews that are performing the services.
  3. Manage the pre-season property inspection process for your district(s) to ensure completion of all staking and photography by you and your District Sales Manager(s).
  4. Review all pre-season photography to ensure it is comprehensive prior to signing off on its completion. 
  5. Spot check all district(s) staking to evaluate quality of execution and identify any missed properties.
  6. Partner with the District Sales Manager(s) on a regular basis to review the assignment of crews as well as to evaluate the overall efficiency of all snow operations for your district(s) including plowing, salting and walks.
  7. Partner with the District Sales Manager(s) and Clearinghouse Team to build all salt and walk routes for your district(s) using SalesForce and Viaesys Technology platforms. 
  8. Manage Area Managers, Subcontractors, Equipment Operators and Salt/Walk Crews
    1. Meet and build a rapport with all current Area Managers, Subcontractors, Equipment Operators, Salt Truck and Walk Crews in your district(s).
    2. Work with Director of Operations to identify, hire and train all new Area Managers, Subcontractors, Equipment Operators, Salt Truck, and Walk Crew hiring needs prior to the start of the season.
    3. Work with Director of Operations to qualify and hire new subcontractors to provide services or to replace subpar subcontractors.  You must visit a new subcontractor’s shop and physically see his/her equipment before they may be hired as a subcontractor.
    4. Work with the Clearinghouse Team to ensure new subcontractors provide all necessary paperwork to the office PRIOR to performing work on a customer’s site.  You may be asked to follow-up with your current or new subcontractors to obtain missing paperwork prior to the start of the season.
    5. Train new/existing Subcontractors and equipment operators on each assigned site (as needed) by reviewing satellite photography with them and a highlighted/color-coded plowing plan to ensure timely and efficient snow plowing operations.
    6. Ensure Area Managers have conducted pre-season walk-thru/training with each Subcontractor or Equipment Operator for each account in their area by Nov 15th and have obtained the appropriate sign off sheets.
    7. Maintain a list of qualified Subcontractors with available equipment or additional Equipment Operators as needed in the event of an emergency replacement situation.
    8. Initiate any/all calls to your respective Area managers to be prepared for winter event or to ‘kick off’ plowing, salting, or walk services.
    9. Ensure efficient operations in your district(s) through “real-time” management of all Subcontractors/Equipment Operators, Salt Truck, and Walk Crew service times.  Times should meet or beat the projected times for each of the respective operations.  When times are not met or exceeded, corrections/replacements should be made prior to the next winter event.
    10. Actively re-allocate equipment/crews within your district(s) during a storm.  Partner with your Director of Operations and other Operations Managers in the event of shortages to ensure coverage is enough in all areas, at all times.
    11. Perform site inspections during and after service events to ensure successful completion of all scheduled tasks on specific routes.
    12. Ensure the completion of any required paperwork from Area Managers prior to submitting it to the billing team.
    13. Partner with the District Sales Manager(s), Director of Operations, Area Managers, Subcontractors and Crews after every storm to review customer service feedback sheets and create an action plan for corrective action on sub-standard customer service experiences.
    14. Provide in-season and post-season subcontractor evaluation forms to your subs.
  9. Manage the post-season property inspection process to ensure completion of all maps by all Area Managers by May 1st or earlier done by Ops Manager and Sales Staff.
  10. Review Area Manager provided maps of all properties and generate all necessary work orders for post-season property repairs.
  11. Partner with District Sales Manager(s) to build post-season property repair priority list for your district(s)
  12. Assemble your respective property repair crews for your district to ensure all repairs are completed on or before May 31st.
  13. Assist in ad hoc or additional assigned work as needed for customer or in the shop.

ON-GOING GOALS AND OBJECTIVES:
  • To continually improve knowledge and understanding of company’s snow removal operations.
  • To continually improve organization and efficiency with regard to his/her responsibilities.
  • To set personnel performance goals and objectives.
  • To continually improve oneself by reading and participating in self-motivation and goal setting programs.
  • Continually improve and maintain moral of company ‘partners’ and subcontractors.
  • Mentor ‘partners’ and subcontractors to reinforce company culture and vision.
  • Implement and enforce company policies and standard operating procedures.
  • Manage and maintain positive relationships with contracting firms, vendors and subcontractors.
  • Improve production on all levels.
  • Maintain and improve customer satisfaction levels by providing services that exceed customer expectations.
  • To ensure that Area managers and crews are meeting company expectations.

SPECIFIC RESPONSIBILITIES TO OVERSEE AND/OR DO:
  • Meet with Area Managers on a required basis to review production issues that need to be addressed prior to a snow event.
  • Lead all Area Managers within your district and manage all task assignments.
  • Support company quest to become industry leader within company’s markets.
  • Conduct meetings as required.
  • Attend, contribute to, and participate actively in all required company meetings.
  • Contribute to efforts in reaching company goals and objectives.
  • Reinforce through performance the company mission statement as well as demonstrate support of the company values.
  • Participate in establishing company goals and objectives.

THOSE WHO REPORT TO THE OPERATIONS MANAGER:
  • Area Managers
  • Subcontractors
  • Equipment Operators
  • Salt Truck Operators
  • Walk Crews
  • Yard Foreman
  • Branch Coordinators

QUALIFICATIONS:
  • Extensive knowledge and understanding of snow plowing & removal operations.
  • Must possess excellent verbal and written skills.
  • Must have excellent oral communication, inter-personnel, multi-tasking and organizational skills.
  • Ability to manage multiple crews simultaneously.
  • Must be computer literate, including working knowledge of Microsoft Office Suite.
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
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