Customer Relations Specialist
Milwaukee, WI
Full Time
Entry Level
The Customer Relations Specialist (CRS) provides direct support in the ongoing development of existing and prospective customers to ensure that the company can meet its growth goals. The CRS will focus on developing current customer relationships as a primary point of contact for house accounts. Customer Service, contract renewals, day to day customer needs, and inbound sales opportunities are key aspects of the CRS role.
DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
PHYSICAL DEMANDS:
BENEFITS:
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
DUTIES & RESPONSIBILITIES:
- Penetrate all house accounts, develop and grow customer relationships and radiate sales from within client base.
- Responsible for understanding customers’ needs and positioning/promoting our services to meet those needs.
- Collaborate with appropriate team members to determine necessary strategic sales approaches.
- Ensure highly effective client communication and the achievement of agreed upon client satisfaction levels.
- Ability to work with Sales Account Managers, Operations Managers, and other company departments in a positive manner.
- Build and maintain strategic business relationships with high level decision makers to ensure high customer retention rates.
- Utilize and update CRM (Salesforce) to reflect current and potential customers.
- Work with the Clearing House to provide help pricing data for each account.
- Create and follow a strategic sales plan to make sure client’s expectations and Winter Services goals are met.
- Meet or exceed client revenue target with assigned accounts.
- Collect intelligence on pricing, sales, competition, clients, prospective clients, and industry trends.
- Work to achieve and exceed overall sales goals and sales activity standards.
- Responsible to answer all in-bound phone calls and emails to the company.
- Handle in-bound sales leads via phone, email, & website. Understand prospective customer’s scope and expectation and work with pricing team to deliver contract and win the new business.
- Partner with all departments during winter season to ensure the highest level of customer satisfaction.
- Key member of the Customer Services team during the winter season handling in-bound calls and cases to ensure the highest levels of customer service.
- Review and follow up with customer service feedback for your customers and work with Operations Managers if a corrective action plan is needed.
- Administrative functions of the office such as answering inbound phone calls, emails, office visitors, mail, and ordering supplies.
- Adhere to all company policies, procedures, and business ethic codes.
QUALIFICATIONS:
- High School or equivalent education required.
- Previous experience in an outbound call center or a related sales position preferred
- Well-developed sales skills with the capacity for continuous improvement.
- Strong overall computer skills, proficiency in Microsoft Office and CRM software as Salesforce.com
- Must possess excellent written and verbal skills along with being well organized and efficient
- Willingness to take initiative, ownership, and risk.
- Highly flexible and adapts well to rapidly changing environment.
- Able to multi-task and work with pressures of deadlines.
- Strong value system (e.g. integrity, honesty)
- Passionate desire to exceed and excel.
- Able to work cross departmentally on an as needed basis.
PHYSICAL DEMANDS:
- Sit for long periods of time
- Occasionally stoop, kneel or crouch
- Use hands and arms to reach for, grasp and manipulate objects
- May lift objects weighting up to 25 pounds
BENEFITS:
- Competitive salary based on experience
- Medical, dental and vision insurance benefits
- Company-sponsored Group Term Life & Short-Term Disability insurance
- 401k retirement plan with company match
- Paid vacation and holidays
- Fitness reimbursement
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
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